HomeApplies when you buy or hold an event ticket, online or through our authorized sales personnel.
1.1. A ticket is a revocable licence to enter the specified event at the XCLV Club venue stated for that event, on the stated event date, subject to these Terms and the Club’s right of admission. It is not a guarantee of a table, seating, service, or a minimum entertainment programme unless separately stated.
1.2. Each ticket is valid for one (1) admission for the tier purchased (General Admission / VIP / VVIP) and is void once scanned or marked used.
1.3. Tickets are sold subject to availability. An order is confirmed only upon our issuance of a confirmation and a BIR-registered Official Receipt/Invoice.
2.1. All prices are in Philippine Pesos (₱) and inclusive of VAT where applicable, consistent with the Price Act (RA 7581) and the Consumer Act.
2.2. Online payments are processed by our third-party payment provider. We do not store your full card details.
2.3. Your ticket is your admission to the event and takes the place of the door/entrance charge for that event — no separate door charge is payable for entry when you hold a valid ticket. The ticket price does not count toward any minimum spend; where a minimum spend applies, it is settled separately at the Club.
2.4. You will receive an electronic receipt; a printed Official Receipt is available on request at the venue.
3.1. Qualified Senior Citizens (RA 9994) and Persons with Disability (RA 10754) are entitled to the 20% discount and VAT exemption on admission/ticket fees to the extent required by law.
3.2. To avail, present your valid Senior Citizen or PWD ID upon entry. Where a ticket was purchased online at full price, the discount will be applied as a refund/adjustment at the venue upon ID verification.
4.1. Change of mind. Consistent with DTI guidance, tickets are generally non-refundable for change of mind once purchased. This does not diminish your statutory rights below.
4.2. Event cancelled by us. If we cancel an event, you are entitled to a full refund of the ticket price or, at your option, a credit/replacement ticket, per RA 7394.
4.3. Rescheduled/postponed event. Your ticket will be honoured for the new date. If you cannot attend the new date, you may request a refund within thirty (30) days of our rescheduling notice.
4.4. Material change. If the event is materially different from what was advertised, you may seek a refund or other remedy under the Consumer Act.
4.5. Denied or curtailed admission for cause (Sections 5–6) is not refundable.
4.6. Approved refunds are made through the original payment method within thirty (30) banking days.
4.7. Table changes and downgrades. If, at your request, your reservation is moved to a table with a lower minimum spend or ticket requirement, the excess amount you have already paid is not refunded in cash. It is retained as an advance-payment credit and applied to your consumables and bill on the night of your reservation.
We do not post “No Return, No Exchange” — this is prohibited by the DTI. Your rights under the Consumer Act always apply.
5.1. This is an 18+ event. Entry is refused to anyone below 18 years of age. Selling or serving alcohol to minors is prohibited by law.
5.2. A valid government-issued photo ID may be required at the door; admission may be refused without acceptable ID, without refund.
6.1. We reserve the right of admission and may refuse entry to, or remove, any person who is intoxicated, disorderly, in possession of prohibited items (weapons, illegal drugs), or in breach of our House Rules and Dress Code, or the law — without refund.
6.2. In line with the Safe Spaces Act (RA 11313), gender-based harassment and any form of abuse are strictly prohibited; violators will be removed and reported to authorities.
6.3. You consent to reasonable security searches and to CCTV recording on the premises.
6.4. XCLV is a venue for everyone. Discrimination against, or harassment of, any guest or staff member on the basis of gender, sexual orientation or gender identity, religion, ethnicity, disability, or appearance will not be tolerated, consistent with the Safe Spaces Act (RA 11313) and the Anti-Discrimination Ordinance of Davao City. Violators may be refused entry or removed, without refund.
6.5. Violence, threats, fighting, and any act that incites or provokes a brawl, riot, panic, or other disorder endanger every guest and are strictly prohibited. Such conduct results in immediate removal without refund, a ban at our discretion, and referral to the authorities; guests are liable for injury or damage they cause.
6.6. In any emergency, follow the instructions of our staff and security personnel, including directions to evacuate. Guests who obstruct an evacuation or disregard safety instructions may be removed and refused future admission.
6.7. Photography and filming take place at our venue and events: our photographers and videographers capture the night for the Club’s promotion, and you may appear in photos, video, or live streams used on our website, social media pages, and other marketing channels, without compensation. If you would prefer not to appear, tell our photographer on the night or write to info@xclvclub.com, and we will take reasonable steps to avoid featuring you or to take down an image where you are prominently identifiable. This is separate from CCTV (Clause 6.3), which is recorded for safety and security only.
7.1. Tickets must not be resold above face value, or offered for commercial resale, without our written consent. We may void tickets that we reasonably believe were resold in breach of this clause or obtained fraudulently.
7.2. Transfers are allowed on a personal, non-commercial basis. The person using a transferred ticket must present a copy of the valid government-issued ID of the original buyer (matching the purchase record) upon entry; we may refuse admission if this cannot be shown.
8.1. Nothing in these Terms excludes liability that cannot be excluded under Philippine law, including liability for death or personal injury caused by our negligence, or for fraud.
8.2. To the fullest extent permitted by law, we are not liable for personal property loss, or for indirect or consequential loss. You attend and consume alcohol at your own responsibility; please arrange safe transport (RA 10586, Anti-Drunk and Drugged Driving Act).
8.3. Venue effects. Our venue and events use laser lighting, strobe and moving-head lighting, haze and similar visual effects, and amplified music at high sound levels — continuously through the night and without further notice. If you are photosensitive (including any history of epilepsy or seizures), are pregnant, or have a heart, hearing, or similar medical condition, please take this into account before attending and consult your physician where appropriate. Prolonged exposure to loud music may affect hearing. By entering the venue you acknowledge that these effects are part of the experience. This clause does not limit the liability that cannot be excluded under Clause 8.1.
9.1. We are not in breach of these Terms, and are not liable, for any failure or delay in performance caused by a fortuitous event under Art. 1174 of the Civil Code — an event beyond our reasonable control which we could not reasonably have foreseen, or which, though foreseen, was inevitable. Such events include, but are not limited to: typhoons, flooding, earthquakes, volcanic activity and other natural disasters; fire or damage rendering the venue unsafe; epidemics, quarantines and public-health directives; acts of government or local government units, including curfews, liquor bans (including COMELEC election-period liquor bans) and permit suspensions; civil disturbance and security incidents; strikes and labour disputes; failure of public utilities including power, water and telecommunications; outages of internet or payment networks affecting our booking and payment systems; and non-performance of critical third-party suppliers or contractors.
9.2. Notice. Where a fortuitous event affects your ticket or event, we will notify affected guests as soon as reasonably practicable using the contact details on the booking (email and/or SMS).
9.3. Mitigation. We will take reasonable steps to minimise the impact, including offering a rescheduled date where practicable (Section 4.3 then applies).
9.4. Interrupted events. An event stopped by a fortuitous event after doors have been open for at least two (2) hours is considered substantially performed, and tickets for it are treated as used. An event stopped earlier than that is treated as cancelled by us, and Section 4.2 applies.
9.5. Extended prevention. If a fortuitous event prevents an event from proceeding, and no rescheduled date can take place within sixty (60) days of the original date, either party may cancel the affected purchase and Section 4 refunds apply to its unfulfilled portion.
9.6. Payment for what was received. A fortuitous event excuses performance that it prevents; it does not excuse payment for goods or services already received before the event occurred.
9.7. Line-up changes. A change of performer, DJ or line-up is not a fortuitous event; it is governed by Section 4.4 (material change).
10.1. We process your personal data to fulfil your ticket purchase and for security, in accordance with the Data Privacy Act (RA 10173) and our Privacy Policy.
10.2. You may exercise your data-privacy rights by contacting us at info@xclvclub.com.
11.1. For concerns, contact us first at info@xclvclub.com / +639544518755. We aim to acknowledge your concern promptly and to resolve it within thirty (30) days.
11.2. Unresolved consumer complaints may be brought to the Department of Trade and Industry (DTI) or, for online transactions, through the mechanisms of the Internet Transactions Act (RA 11967).
These Terms are governed by the laws of the Republic of the Philippines. Any dispute shall be submitted to the proper courts of Davao City, without prejudice to your rights to file with the DTI or other competent agencies.
We may update these Terms; the version in force at the time of your purchase applies to that purchase.
Applies when you order and pay in advance for food, beverages, or added services (“Pre-Order Items”) together with a table reservation. These supplement the Event Ticket Terms above.
1.1. A pre-order lets you reserve and pay in advance for selected items and services for your reserved table on your chosen date.
1.2. Pre-orders are subject to availability and are confirmed only upon our confirmation and issuance of a BIR-registered Official Receipt/Invoice.
1.3. Pre-Order Items are prepared or reserved for your booking and served at the venue; they are not for takeaway unless we expressly allow it.
2.1. All prices are in Philippine Pesos (₱) and inclusive of VAT where applicable.
2.2. Payment for Pre-Order Items is collected online via our payment provider at checkout. You pay only for the items you pre-order.
2.3. Door charge and minimum spend, where they apply, are settled at the Club and are separate from your online pre-order payment. Where a minimum spend applies on your reservation date, the value of your pre-ordered items other than services (such as food and drinks) counts toward that minimum spend; pre-ordered services do not count toward the minimum spend.
2.4. You will receive an electronic receipt; a printed Official Receipt is available on request at the venue.
3.1. Some items or services require advance preparation (a stated lead time). If your arrival time does not meet an item’s lead time, that item cannot be pre-ordered or prepared for that booking.
3.2. Perishable items are prepared for your arrival window.
4.1. Alcoholic beverages are sold and served only to persons 18 years and above; this is an 18+ venue. Valid government-issued ID may be required.
4.2. Consistent with responsible-service practice and the law, we may refuse to serve alcohol to any person who is a minor or visibly intoxicated, even if pre-paid. Service lawfully refused for these reasons is non-refundable.
4.3. Please drink responsibly and arrange safe transport (RA 10586).
5.1. If a Pre-Order Item becomes unavailable, we will offer a substitute of equal or greater value or a refund for that item.
5.2. Items meet the quality and description we advertise, consistent with the Consumer Act. Please raise any concern with our staff at the venue promptly so we can remedy it.
6.1. Our food may contain, or come into contact with, common allergens. If you have allergies or dietary restrictions, you must inform our staff; we cannot guarantee an allergen-free environment.
7.1. Items other than services (e.g., food and drinks). These may be cancelled for a refund up until the Club opens on your reservation date. Once the Club opens on that date, they become non-refundable, as preparation (including kitchen prep) begins from that time. An item’s lead time, if any, does not shorten this refund window.
7.2. Services. A pre-ordered service (an item in the “service” category) may be cancelled for a refund up until its lead time. Once the service’s lead time has passed, it is non-refundable, as preparation and allocation for the service begin at that point.
7.3. If we cannot fulfil a Pre-Order Item, you are entitled to a substitute of equal or greater value or a refund for that item.
7.4. If an event is cancelled by us, unfulfilled pre-orders are refunded (see the Event Ticket Terms above).
7.5. No-show or late arrival does not entitle you to a refund of items that have already become non-refundable under 7.1 and 7.2. Your table and pre-order are held per our holding-time policy.
7.6. Approved refunds are made to the original payment method within thirty (30) banking days.
We do not post “No Return, No Exchange” — this is prohibited by the DTI. Your rights under the Consumer Act always apply.
8.1. Nothing excludes liability that cannot be excluded by law (death or personal injury caused by our negligence; fraud). Otherwise, to the fullest extent permitted by law, our liability for a Pre-Order Item is limited to the value of that item.
Your personal data is processed in accordance with the Data Privacy Act (RA 10173) and our Privacy Policy.
10.1. For concerns, contact us at info@xclvclub.com / +639544518755. Unresolved complaints may be brought to the DTI or, for online transactions, through the Internet Transactions Act (RA 11967).
10.2. These Terms are governed by Philippine law; disputes shall be submitted to the proper courts of Davao City.
Applies whenever you reserve a table, with or without tickets or pre-orders. The Event Ticket Terms and Pre-Order Terms above continue to apply to any tickets or items bought with the reservation.
1.1. A table reservation is a booking of the stated table (or one of equivalent category) at the stated XCLV Club venue for the stated date, subject to these Terms and the Club’s right of admission. It entitles the named guest and their party, up to the table’s stated capacity, to that table for the night, subject to the holding rules below.
1.2. A reservation is secured once you complete the e-mail confirmation step we send you after booking, or once our staff confirm the booking for you. We may cancel a booking whose confirmation step is not completed.
1.3. Where online payment is required at booking (for tickets or pre-orders), checkout must be completed within the payment window shown on screen. A booking whose payment window lapses is released automatically and the table returns to availability.
2.1. Selected tables carry a minimum consumable spend, always displayed before you book. The minimum spend is settled at the Club on the night and is consumed against food and beverages served to your table.
2.2. Food and beverages you pre-ordered online count toward the minimum spend; pre-ordered services do not (Section B.2.3). Ticket prices do not count toward the minimum spend (Section A.2.3).
2.3. A door charge, where one applies on the night, is settled at the Club and is separate from the minimum spend. Holders of a valid event ticket pay no separate door charge (Section A.2.3).
3.1. Your table is held for you until the holding time published for that night, which is shown during booking and in your confirmation.
3.2. If your stated arrival time is later than the published holding time, your table is instead held for fifteen (15) minutes after your stated arrival time.
3.3. Once the applicable holding period lapses without your arrival, we may release the table to other guests. Any event ticket you hold remains valid for admission (Section A applies), but a table is no longer guaranteed.
4.1. You may cancel a reservation at any time before the night by contacting us or using the link in your booking messages. Refunds for tickets and pre-ordered items follow Sections A.4 and B.7; the table itself carries no cancellation fee.
4.2. You may request a change of table, subject to availability. Where the new table carries a higher minimum spend or ticket requirement, the difference is payable; where it carries a lower one, Section A.4.7 applies (the excess is retained as an advance-payment credit for your consumables on the night, not refunded in cash).
4.3. On event nights, holding a table requires a valid event ticket for each guest in your party. If ticket purchase for an event night is declined or not completed, the table reservation is released.
5.1. If you do not arrive within the holding period and have not cancelled, the table is released. Amounts that have become non-refundable under Sections A.4 and B.7 remain so; nothing further is charged for the unused table itself.
5.2. Where a guest has repeatedly reserved and not arrived, we may, for future bookings by that guest, require confirmation by advance payment, limit booking options, or decline the booking. This protects tables that other guests could have reserved.
6.1. All food, beverages, and services received on the night, and any applicable minimum-spend balance, must be settled in full before your party leaves the Club.
6.2. A bill left unsettled remains a debt due to XCLV CORPORATION. We may send you a secure payment link to settle it, and we may decline future reservations until it is settled. We reserve all lawful remedies to collect unpaid amounts.
6.3. If you believe your bill is incorrect, raise it with our staff immediately so it can be checked and corrected on the spot, consistent with your rights under the Consumer Act.
7.1. Sections A.5 (age, ID, and alcohol) and A.6 (right of admission and conduct) apply to every reservation. Our House Rules and Dress Code form part of these Terms.
8.1. Sections A.8 (liability), A.9 (force majeure), A.10 (data privacy), A.11 (consumer complaints and redress), A.12 (governing law and venue), and A.13 (changes) apply equally to table reservations.
Applies to XCLV Gift Vouchers issued by the Club as a reward on qualifying spend.
1.1. XCLV Gift Vouchers are complimentary rewards issued free of charge when the settled spend on a visit reaches thresholds published by the Club. They are given gratuitously — they are not sold, and no part of your bill is payment for a voucher.
1.2. Because they are not purchased for consideration, XCLV Gift Vouchers are not “gift checks” under the Gift Check Act of 2017 (RA 10962). They are a rebate-type reward, and the validity rules in Clause 3 apply to them.
1.3. Vouchers have no cash value. They cannot be exchanged, refunded, or paid out in cash, and cannot be sold.
2.1. A voucher is earned when the qualifying settled spend on a single visit reaches the minimum published by the Club, with the voucher amount increasing in published steps for higher spend. The thresholds and amounts in force on the night of your visit apply.
2.2. The Club may change the earning thresholds and amounts, or suspend the earning of new vouchers, at any time and without prior notice. Suspension or changes never affect vouchers already issued: an earned balance remains redeemable under these Terms.
2.3. Vouchers are recorded against the guest account (e-mail address) on the reservation whose bill earned them.
3.1. Your voucher balance is applied automatically against your bill on your next visit booked under the same guest account. Where the balance exceeds the bill, the unused remainder stays on your account for a later visit.
3.2. Vouchers are personal to the guest account that earned them and are not transferable.
3.3. Vouchers currently carry no expiry. The Club may issue future vouchers with a stated validity period; where it does, the period is stated on the voucher itself and in the e-mail announcing it, and the voucher lapses when that period ends.
3.4. Vouchers cannot be applied to settle a door charge or an event ticket; they apply to your consumable bill at the Club.
4.1. We may void a voucher, or decline its redemption, where we reasonably believe it was earned or used through fraud, manipulation of bills or accounts, or other abuse of the program.
Applies to the XCLV loyalty membership program.
1.1. Membership is free and opt-in. You join by ticking the membership option when signing in to your guest account; nobody is enrolled automatically. Guests who do not join do not accrue membership spend or hold a tier.
1.2. One membership per person, tied to your guest account (e-mail address). Keep your contact details accurate — benefits and notices attach to the account.
2.1. Membership has three tiers — Silver, Gold, and Platinum. Every new member starts at Silver. Higher tiers are reached when your settled qualifying spend reaches the thresholds published by the Club.
2.2. Qualifying spend, and the period it is counted over, are as published by the Club. Where spend is counted over a rolling or annual period, your tier is re-assessed as that period moves, and may go down as well as up.
3.1. Each tier carries the benefits published by the Club at the time, which may include automatic booking confirmation, a longer advance-booking window, and access to members-only menu items. Benefits are privileges of the program, have no cash value, and cannot be exchanged for cash.
3.2. Benefits may be added, changed, or withdrawn prospectively as the program develops. Changes do not affect a booking already confirmed.
4.1. The Club may amend these membership terms or end the program on reasonable notice to members. Ending the program does not affect vouchers already earned (Section D) or bookings already confirmed.
4.2. We may suspend or terminate an individual membership used fraudulently or abusively, including manipulation of spend records or accounts.
4.3. You may leave the program at any time by contacting us; accrued tier status lapses on leaving.
Applies when you buy a Meet & Greet pass — together with a table reservation, or on its own through our Meet & Greet page.
1.1. A Meet & Greet pass is a revocable licence for one (1) person to attend the meet-and-greet session with the featured artist or personality on the stated event date, at the time and place designated by the Club, subject to these Terms.
1.2. A pass is not admission to the venue. Entry to the Club is separate: on ticketed event nights a valid event ticket is required, and on other occasions the applicable door charge applies. The pass price does not count toward any minimum spend.
1.3. Passes are sold subject to availability. An order is confirmed only upon our issuance of a confirmation and a BIR-registered Official Receipt/Invoice.
1.4. Redemption. Present the pass code from your confirmation email — or, for passes bought with a table reservation, your booking — at the reception on the event night. Each pass admits one person to the session once, and is void once redeemed. A pass not redeemed on its event night lapses.
2.1. The session’s format — including duration, group size, whether photographs or signings are offered, and any items permitted — is determined by the Club together with the artist, and may be adjusted on the night for time, security, or the artist’s wellbeing. Reasonable queuing may be involved.
2.2. The session time stated at purchase is indicative and may move within the event night; we will announce changes at the venue and take reasonable steps to notify pass holders.
2.3. Personal photography or recording during the session is allowed only as permitted by our staff and the artist. Official photography under Clause A.6.7 applies to the session.
3.1. Change of mind. Consistent with DTI guidance, passes are non-refundable for change of mind once purchased. This does not diminish your statutory rights under the Consumer Act (RA 7394).
3.2. Meet & Greet cancelled. If the meet-and-greet session is cancelled by us or by the artist — including an artist no-show — you are entitled to a full refund of the pass price or, at your option, a credit, even where the event itself proceeds.
3.3. Event cancelled or rescheduled. If the event is cancelled, rescheduled, or materially changed, Section A.4 applies to your pass as it applies to tickets (your pass is honoured on the new date, with the same refund options).
3.4. A pass holder who does not attend, misses the session, or leaves the venue before it takes place is not entitled to a refund.
3.5. A session denied or ended for cause under Clause 4 is not refundable.
3.6. Approved refunds are made through the original payment method within thirty (30) banking days.
4.1. The age, ID, admission, and conduct rules of the Event Ticket Terms (Sections A.5 and A.6, including the Safe Spaces Act, RA 11313) apply during the session. Our staff and security may refuse or end a guest’s session for misconduct, intoxication, or any behaviour that risks the safety or dignity of the artist, staff, or other guests — without refund.
4.2. Treat the artist with respect: no grabbing, blocking, or harassment. Items presented for signing and any gifts are subject to security inspection and may be declined.
5.1. Passes must not be resold above face value or offered for commercial resale without our written consent; we may void passes we reasonably believe were resold in breach of this clause or obtained fraudulently.
5.2. Transfers are allowed on a personal, non-commercial basis. The person redeeming a transferred pass may be asked to present a copy of the valid government-issued ID of the original buyer, consistent with Clause A.7.2.
6.1. Sections A.8 (Liability), A.9 (Force majeure), A.10 (Data privacy), A.11 (Consumer complaints), A.12 (Governing law), and A.13 (Changes) apply to Meet & Greet passes as they apply to tickets.
6.2. For passes bought without a table reservation, your confirmation email and pass code are the record of your purchase — keep them. We process the contact details you provide to fulfil the purchase and for redemption, per our Privacy Policy and the Data Privacy Act (RA 10173).